All numbered estimates for lighting fixtures or technical product are valid for 30 days. Pricing is subject to change at any time.
CUSTOM FIXTURE QUOTES
Custom fixtures are non returnable/non refundable. Lead times for custom fixtures are approximate and subject to change, but we will make every effort to communicate these changes as they are made known to us.
SELECTION AND ORDER PROCESS
It is recommended that your lighting is ordered at least 8-10 weeks before your proposed move in date.
DESIGN CONFIRMATION SIGN-OFF PROCEDURE
To insure complete accuracy, all sales orders require a customer signature. At this time, any design issues with proposed fixtures or backorder dates will be addressed. The client will then be asked to initial next to each item to illustrate final approval of design choices and lead times.
Backorders are common in the lighting industry and should be expected. It is always our goal to deliver your lighting per schedule. We will check stock availability before any sales orders are placed. If an item is on backorder and you are willing to wait for the item, Hinsdale Lighting is not responsible for any electrician fees related to a backordered item’s installation. If you signed off on a backordered item and wish to cancel it after the order has been placed, please see cancellation policy below.
DEPOSIT ON ORDERS
Orders require a 100% deposit if paying with a credit card. If paying by check or cash, the deposit may be reduced to 75% at time of sales order, with the remaining balance due before time of pickup or delivery.
Once a deposit is received, any cancelled item is subject to a 25% non refundable cancellation fee. Cancellations must be received in writing and dated. If goods have not been received and are not in transit, Hinsdale Lighting will issue a store credit for the item.
TRACKING YOUR ORDER
After your sales order has been processed, Hinsdale Lighting will track orders to make sure they will be on schedule. Any concerns with backorders or ship dates will be communicated to the best of our ability.
DELIVERY OF GOODS
When your goods have arrived at our warehouse, you will receive an e-mail from your sales associate. Please call the showroom to arrange pick-up or delivery. Our warehouse hours are Monday through Friday 9am-1pm with delivery times Monday through Friday between 1pm-5pm. Delivery charges may apply. Balances must be paid at our showroom prior to pickup or delivery.
CUSTOMER SERVICE POLICY
Please report any customer service related issues directly to your sales associate at Hinsdale Lighting. Include your name, order number and a description of both the fixture as well as a detailed description of the problem. Include any relevant photos to help ensure efficient and speedy resolution. Please allow 24-48 hours for initial response. Hinsdale Lighting reserves the right to repair or replace at its discretion any fixture which has reported damage. Please inspect your product carefully before hanging. Hinsdale Lighting is not responsible for electrician’s fees related to the hanging of damaged fixtures.
We regret that any item that has been hung or otherwise installed can not be accepted for return. Any returned item is subject to a 25% restock fee plus shipping back to the manufacturer. Returned fixtures must be in their original condition and include all of the original packaging materials. Hinsdale Lighting will issue a store credit for the items returned.